Overview

This website is operated by Novex Paint Protection Films Pty Ltd ("Novex," "we," "us," or "our"). Throughout the site, these terms refer to Novex. By accessing this website, browsing our products, or making a purchase, you agree to be bound by these Terms & Conditions ("Terms"), along with any additional policies referenced here or linked from this site.These Terms apply to everyone who uses the site — browsers, customers, installers, and contributors of content alike.Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not access the site or use our services.We may update these Terms from time to time by posting changes to this page. It's your responsibility to check back periodically — continued use of the site after changes are posted means you accept the updated Terms.Our online store is hosted through Squarespace Commerce, which provides the platform that allows us to sell our products to you.

1. Use of This Site

By using this site, you confirm that you are at least the age of majority in your state or territory, or that you have permission from a parent or guardian to use the site.You agree not to use this site for any unlawful purpose, and not to violate any laws applicable in your jurisdiction while using our services.You must not attempt to transmit viruses, malicious code, or anything intended to disrupt the site or its underlying systems. Any breach of these Terms may result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.Information you submit through the site (excluding payment details) may be transmitted over networks in a way that isn't fully encrypted, and may be adapted to suit technical requirements of connecting systems. Payment information is always encrypted in transit.You agree not to copy, reproduce, resell, or otherwise exploit any part of this site or its content without our written permission.Section headings in these Terms are for convenience only and don't affect their interpretation.

3. Accuracy of Information

We aim to keep information on this site accurate and current, but we don't guarantee that all content — including product specifications, pricing, and availability — is free of errors at all times. Content on this site is provided for general information and shouldn't be relied on as the sole basis for a purchasing decision.We may update or change the content of this site at any time without notice, and we're under no obligation to do so.

4. Product Information and Pricing

We make every effort to accurately describe and display our products, including colour, finish, and specifications — but screen displays vary, and we can't guarantee your monitor will show colours with complete accuracy.Prices are subject to change without notice. We reserve the right to limit or discontinue any product, restrict sales to certain regions, or cancel orders at our discretion.We don't warrant that products will meet every individual expectation, and installation results can vary depending on installer skill, vehicle condition, and environmental factors.

5. Orders and Account Information

You agree to provide accurate, current, and complete information when placing an order or registering a warranty, and to keep that information up to date.We reserve the right to refuse, limit, or cancel any order at our discretion — including orders that appear to be placed in bulk for resale without an authorised installer or dealer agreement in place. If we cancel or change an order, we'll attempt to notify you using the contact details provided at checkout.For more detail on returns and damaged items, please see our Returns & Exchanges policy.

6. Third-Party Tools and Links

Our site may reference or link to third-party tools, products, or websites that we don't control. We're not responsible for the content, accuracy, or practices of any third-party site, and use of any third-party tool or link is at your own risk.

7. User Comments and Submissions

If you send us feedback, ideas, reviews, or other submissions, you agree that we may use, edit, or share that content without obligation to compensate you or keep it confidential. You're responsible for ensuring your submissions don't infringe on anyone else's rights or contain unlawful or harmful content.

8. Personal Information

Any personal information you submit through this site is handled in accordance with our Privacy Policy.

9. Errors and Corrections

Occasionally, information on this site — including pricing, product descriptions, or shipping details — may contain errors. We reserve the right to correct any inaccuracies and to update, change, or cancel orders affected by an error, at any time, without prior notice.

10. Prohibited Uses

You may not use this site to: engage in unlawful activity; infringe on our intellectual property or that of others; harass, discriminate against, or harm any person; submit false or misleading information; upload malicious code; or attempt to interfere with the security or functioning of the site. We reserve the right to terminate access for anyone who breaches these conditions.

11. Disclaimer of Warranties; Limitation of Liability

This site and its content are provided "as is" and "as available," without warranties of any kind, to the extent permitted by law.To the maximum extent permitted by applicable law, Novex and its directors, employees, and affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products, except where such liability cannot be excluded under the Australian Consumer Law.Nothing in these Terms limits any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded — see our Novex Warranty page for product-specific warranty coverage.

12. Indemnification

You agree to indemnify and hold harmless Novex and its officers, employees, and affiliates from any claim arising out of your breach of these Terms or your violation of any law or third-party right.'

13. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining Terms will stay in full effect.

14. Termination

We may terminate or suspend your access to the site at any time if we believe you've breached these Terms. Obligations that by their nature should survive termination (such as indemnification and limitation of liability) will continue to apply.

15. Entire Agreement

These Terms, together with our Privacy Policy, Warranty, and Returns & Shipping policies, form the entire agreement between you and Novex regarding use of this site, superseding any prior agreements or understandings.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia.

17. Changes to These Terms

We may update these Terms at any time by posting changes to this page. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

18. Contact Information

Questions about these Terms should be directed to:
contact@novexppf.com.au