PRIVACY POLICY

NOVEX PRIVACY POLICY

Last updated: 20/05/2026

Novex Paint Protection Films Pty Ltd ("Novex," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or engaging our products and services, you agree to the collection and use of your information as described in this policy.

What Information We Collect

We may collect the following types of personal information:

  • Contact details — name, email address, phone number, mailing address

  • Vehicle information — make, model, year (for warranty registration and installer records)

  • Purchase and installation records — invoice details, installation date, authorised installer

  • Enquiry and application information — details submitted through contact forms, quote requests, or installer applications

  • Website usage data — IP address, browser type, pages visited, and referral source, collected automatically via cookies and analytics tools

How We Collect Information

We collect personal information directly from you when you:

  • Submit a contact, quote, or enquiry form on our website

  • Register a warranty for your Novex product

  • Apply to become an authorised Novex installer

  • Communicate with us by phone, email, or in person

  • Browse our website (via cookies and analytics)

Why We Collect and Use Your Information

We use the personal information we collect to:

  • Process and manage warranty registrations and claims

  • Respond to enquiries and quote requests

  • Assess and manage installer applications

  • Provide customer support

  • Improve our website, products, and services

  • Send updates, offers, or marketing communications (with your consent, and with an option to opt out at any time)

  • Comply with our legal and regulatory obligations

Disclosure of Your Information

We do not sell your personal information. We may disclose your information to:

  • Authorised Novex installers, where necessary to process a warranty claim or fulfil a service request

  • Service providers who help us operate our business (e.g. website hosting, email platforms, payment processing), bound by confidentiality obligations

  • Government or regulatory bodies, where required by law

We do not disclose personal information to overseas recipients unless required for the services above, in which case we take reasonable steps to ensure it's handled in line with the APPs.

Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some website functionality.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, or reporting obligations — for example, retaining warranty registration records for the duration of the applicable warranty period.

Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction if it's inaccurate, out of date, or incomplete. To make a request, contact us using the details below.

Making a Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint with us directly using the contact details below. We will investigate and respond within a reasonable time. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Novex Paint Protection Films Pty Ltd
Email: contact@novexppf.com.au
Phone: 0468 022 740
Address: Collins St, Melbourne VIC 3000